Terms & Conditions of Hire
2023 Terms, Conditions and Policies
The following terms, conditions, and policies constitute a binding
contract between you and us (Ellis-Frost Marine Limited or Eagle Cottage
t/a King Line Cottages, Ferry Road, Horning, NR12 8PS) for the rental of
holiday home properties .
1. Contract
a. Lodges: Quayside Lodge, Riverside Lodge, Horning Lodge, Lady Lodge,
Kate's Lodge ("the property" as named on the booking statement)
The contract for property rental is between the person named on the
booking statement (“the hirer”), who must be over thirty years of
age, and Ellis-Frost Marine Ltd (“the company”).
Eagle Cottage & Annexe ("the property"):
The contract for property rental is between the person named on the
booking statement ("the hirer"), who must be over thirty years of age,
and ("the owner") executors of J E King deceased or her beneficiaries.
Ellis-Frost Marine Ltd (the company) acts as booking agent and
property manager.
b. The hirer is responsible for ensuring that all persons accompanying
them ("guests") assist the hirer in complying with these terms and
conditions.
c. The total number of guests residing in the property may not exceed
the number advertised and/or the number allowed by law.
d. The contract is binding when the required deposit payment has been
received and a booking statement issued with status “Deposit Paid”,
or when the full payment has been received and a booking statement
subsequently issued.
e. The property may not be sublet and the hirer must stay at the
property when guests are present.
f. The hirer is responsible for the weekly cost of an extended stay by
the hirer or any guest isolating due to Coronavirus.
2. Hire Terms
a. All hire terms are inclusive of VAT where applicable and quoted in
uk pound sterling. Hire terms are guaranteed as detailed in the
booking statement, unless there is an increase in the rate of VAT.
b. The price of unsold property rental periods may be increased or
decreased, and corrections made to errors in advertised prices at
any time before a payment is accepted.
c. The company reserves the right to make an extra charge for the cost
of removing clinical waste
3. Security Deposit (Eagle Cottage only)
A security deposit of £200 per booking will be required. This must
be paid in advance and will be requested with the balance payment.
It will be returned, by the same payment method, minus any
deductions within seven days of the check-out. Deductions will be
taken from the security deposit in the event of:
a. any theft, breakage or damage caused by the hirer or the hirer’s guests
b. wilful neglect of the property and its contents
c. non-compliance with these terms and conditions.
4. Payments and Fees
a. Deposit
i. Property rental bookings are secured by a non-refundable deposit
consisting of both;
Booking Fee equal to 10% of total rental cost; and,
Part-payment equal to 10% of total rental cost
ii. The deposit payment must be made within one week of making a booking.
b. Balance Outstanding
i. The balance payment is due 8 weeks prior to the start of the rental
period.
ii. If the balance is not paid by the due date the company will
endeavour to contact the hirer but reserves the right to consider
the booking as cancelled by the hirer, and treat it in accordance
with Condition 5.
c. Alterations
i. Alterations must be made in writing and a fee of £25 may be charged.
5. Cancellation by you
The hirer is strongly advised to take out travel insurance to cover
any need for cancellation.
a. Cancellation requests must be made in writing.
b. In all cases, the deposit (booking fee and initial part-payment) is
forfeited.
c. Where the full cost of rental has been paid, the company will
endeavour to re-let the property on the same or discounted terms.
Refunds will be limited to the price agreed for the replacement
booking, less the deposit and any direct advertising costs incurred.
6. Cancellation due to COVID-19/Coronavirus or epidemic/pandemic
The potential for an epidemic/pandemic to impact the hirer’s ability
to travel is considered high and no longer an unpredictable
event.
a. When national or local LAWS prohibit holiday accommodation rental, or
travel by all citizens out of their home area, the following choice of
restitution is available to the hirer:
i. monies paid may be used as credit against an alternative rental
period (at the new list price advertised) within one year, and will
not be subject to an alteration fee; or,
ii. a refund of monies paid by the hirer, less the booking fee.
b. When a hirer or guests are required to isolate by law, or they
choose not to travel to the property rented due to government:
advice; requests; rules; or guidance; cancellation may only occur
according to Condition 5.
c. PLEASE NOTE: The booking contract is (ONLY) with the hirer named on
the booking statement. Any new laws preventing groups and households
mixing, rules of six, or similar, will not necessarily prevent the
property rental commencing. The company or property owner may be
required by law to enforce new restrictions on groups and households
mixing, rules of six, or similar.
7. Cancellation made by us
a. We reserve the right to cancel your booking for any reason. Examples
include your failure to abide by these conditions and policies, or
failing to make payments on time. We may need to cancel your booking
due to unforeseen circumstances or for extraordinary reasons beyond our
control. If we cannot fulfil our obligations to you, we will provide a
full refund.
b. If the hirer does not arrive at the property by midday on the day
following the hire start date and has not notified the company of a
delay, it reserves the right to consider the booking as cancelled by
the hirer, and treat it in accordance with Condition 5.
8. Take over of the property
a. Take over time is from 4pm on the hire start date.
b. Every effort will be made to release the property as soon as
possible after that time. If the company is prevented by
circumstances beyond its control from making the property available
and cannot provide a suitable alternative, it will refund all money
paid by the hirer but no further liability will be accepted.
9. Prohibited Activities
a. No pets are allowed in the grounds or property.
b. No smoking inside the properties.
c. No consumption or use of illegal substances inside the property or
within the grounds.
d. Social gatherings that cause a disturbance to neighbouring guests
are not permitted.
e. Boats may not be moored at the property without prior permission.
10. Vacating of the property
The hirer and guests must vacate the property, leaving it in a clean
and tidy condition, by 9:30 am on the final day of hire (check out
date). The company may make a charge of £50 if the property is not
returned in a clean and tidy condition.
11. Minors / Single-Sex Groups
Bookings from persons under 30 years of age or single sex groups
will not be accepted.
12. Unsuitable Hirers
a. The company reserves the right to decline to accept a booking or
refuse to hand over a property to any person or group where in the
opinion of the company they are not suitable for the hire on the
grounds of age, ill health, or any other reason. In such cases all
sums paid shall be refunded in full and the contract shall be
discharged without further liability on either party.
b. The company reserves the right to repossess the property at any time
where a serious disturbance, over-occupancy or damage has occurred
or in the opinion of the company is likely to occur because of the
unsuitability of the hirer due to age, ill health, disability, or
any other reason. In such cases, the company shall not be liable to
make a refund of any portion of the hire terms paid.
13. Hirers Equipment
The hirer and guests may not take into the property, without the
company’s permission; BBQ’s; portable heaters of any type;
candles/naked-flames; lighting equipment; or anything which may
cause danger to the property, its equipment or its occupants.
14. Injury or damage to persons and their property
The company and property owners are not liable for death, personal
injury, or loss or damage to hirers and guests or their property, or
any property belonging to or in the possession or the hirer or any
member of the hirer's party (including any motor cars parked at the
properties, or their contents) unless it is caused by the company's
negligence or wilful default.
15. Deficiencies of the property
The company should be notified of any deficiencies in the property,
it’s furniture, services, electrical appliances or inventory as soon
as it becomes known. Failure to do so may render the hirer liable
for the cost of repairs and/or any further consequential damage.
Claims for shortcomings will not be considered if the company has
not been notified.
16. Damage caused by the Hirer or Guests
a. If damage occurs to the Property as a result of the actions of
the Hirer or Guests during the stay, where the extent of that damage
is so severe that the Company/Owner must (in their sole opinion)
cancel and/or refund subsequent bookings, the Company/Owner may
bring a claim against you for any loss arising as a result,
including the cost of refunding other guests affected by cancelled
Bookings and any additional administrative fees incurred in respect
of the same.
b. Hirers are responsible for wilful or criminal damage to the
property, it's contents, and equipment. Hirers and Guests are
expected to take all reasonable care and to report and pay for any
damage or equipment lost, damaged or stolen. All equipment,
utensils, etc. must be left in a clean condition at the end of
the hire period.
17. Property Delays or Curtailment
Every property is checked before the start of each hire and in the
event of any mechanical failure the right is reserved to delay
take-over until a repair has been corrected.
18. Modifications and Descriptions
Every effort has been made to ensure that individual property
descriptions contained in the brochure and online are correct.
However the right is reserved to make modifications to property
specifications that are considered necessary in the light of
operating requirements. Layout plans in the brochure are for general
guidance and are not to scale.
19. Disputes
Any dispute, difference or question which may at any time arise out
of the contract or the subject- matter thereof shall be referred to
a single arbitrator to be agreed upon between the parties (or
failing agreement to be nominated by the Chartered Institute of
Arbitrators on the application of either party) in accordance with
the provisions of the Arbitration Act, I950. or any statutory
modification or re-enactment thereof for the time being in force.
20. Loan Equipment
The hirer is responsible for assessing the suitability and safety of loan
(disability) equipment provided and installed by the company.
Version 2022b
© 2022 Ellis-Frost Marine Limited t/a King Line Cottages.
Electrical Vehicle Charging Policy
1. About this policy
1.1 This policy sets our how Electric Vehicles (EV) should be recharged while at the Property and the responsibilities of EV owners in respect of safe charging.
1.2 Any reference to "Property" in this policy is a reference to the Property including any garden, grounds, outbuildings, garages or communal spaces.
1.3 This policy forms part of our contract with you. A breach of this policy will constitute a breach of the contract between us.
2. Who does this policy apply to?
2.1 This policy applies to all members of the Booking Party and such other visitors of the Property. It shall be the responsibility of the Lead Guest to inform all members of the Booking Party and any visitors of this policy.
3. What is an Electric Vehicle?
3.1 For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.
4. Domestic chargers are not permitted at the Property
4.1 Most EVs are supplied with a domestic charger, commonly known as a 'granny charger' or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket.
4.2 Domestic chargers are not suitable for use in the Property and will create a fire hazard. The use of domestic chargers is strictly forbidden.
4.3 We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property.
4.4 You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.
5. Dedicated charging points
5.1 We do not have on-site charging facilities at the Property and you must make your own arrangements for EV charging.
Safety Notices
We want you to be safe while staying with us. Please consider the following points carefully and communicate them to everyone in your party.
Be aware of uneven ground with many potential slip and trip hazards. All areas of our grounds, the quayside, and the road suffer from land shrinkage and subsidence. Wooden walkways can be slippery, especially when wet.
There is deep water adjacent to the property with a risk of drowning. Wearing of buoyancy aids is highly recommended when you are close to the river. All sizes are available on request and some are already provided in your holiday home. Make yourself aware of life-ring and escape ladder locations.
Water sports are highly discouraged. You MUST insure all persons against accident and injury if you choose such an activity. Our grounds and access to the river are not designed for water sport activities and we will not be responsible for related injuries sustained.
Infection/Disease from river water. If you come into contact with river water or wet ground, there is a small risk of catching Leptospirosis (Weil's disease) or suffering exposure to Cyanobacteria (blue-green algae). See the detailed description of symptoms in your property manual and online.
Small children and windows. Some windows are accessible by small children, carrying the risk of a fall from height and unattended access to the river. Window locks are available on request.
Safety Notices - Eagle Cottage (only)
Baths are slippery and a fall hazard. Non-slip bath mats are available on request.
Steep stairs (and limited head-room at one point) provide access to the first floor and it's balcony. Hold the handrail provided and move slowly. For the purposes of fire escape, only fully fit and agile people should use the first floor.
Access to the rooftop is easily gained by climbing from the balcony area, with a risk of falling and death. Children must be supervised by an adult when on the balcony. Under no circumstances should a person climb on to the roof.
A privately owned boat is moored adjacent to Eagle Cottage. It may not be boarded and represents a safety hazard - particularly to children.