Terms & Conditions of Hire

2021 Terms and Conditions for the rental of holiday home properties from

Ellis-Frost Marine Limited t/a King Line Cottages, Ferry Road, Horning,

NR12 8PS.

These terms supersede all previous terms issued and apply to new

bookings with a commencement date in 2021 and beyond. Bookings postponed

from 2020 are subject to earlier terms published.

By making a Booking the hirer confirms acceptance of these terms and

conditions and agrees to comply with them.

1. Contract

a. Lodges: Quayside, Riverside, Horning, Lady, Kates

The contract for property rental is between the person named on the

booking statement (“the hirer”), who must be over thirty years of

age, and Ellis-Frost Marine Ltd (“the company”).

Eagle Cottage & Eagle Annexe

The contract for property rental is between the person named on the

booking statement (the hirer), who must be over thirty years of age,

and the executors of J E King deceased or her beneficiaries.

Ellis-Frost Marine Ltd (the company) acts as booking agent and

property manager.

b. The hirer is responsible for ensuring all guests assist the hirer in

complying with these terms and conditions.

c. All members of the party staying in the property must be named on

the booking form two weeks prior to arrival and may only be changed

by written agreement.

d. The total number of guests residing in the property may not exceed

the number advertised and/or the number allowed by law.

e. The contract is binding when the required deposit payment has been

received and a booking statement issued with status “Deposit Paid”,

or if within four weeks of the start date, when the full payment has

been received and booking statement issued.

f. The property may not be sublet and the hirer must reside at the

property when guests are present.

2. Hire Terms

a. All hire terms are inclusive of VAT where applicable and quoted in

uk pound sterling. Hire terms are guaranteed as detailed in the

booking statement, unless there is an increase in the rate of VAT.

b. The price of unsold property rental periods may be increased or

decreased, and corrections made to errors in advertised prices at

any time before a deposit is accepted.

3. Security Deposit (Eagle Cottage only)

A security deposit of £200 per booking will be required. This must

be paid in advance and will be requested with the balance payment.

It will be returned, by the same payment method, minus any

deductions within seven days of the check-out. Deductions will be

taken from the security deposit in the event of:

a. any theft, breakage or damage caused by the hirer or the hirer’s guests

b. wilful neglect of the property and its contents

c. non-compliance with these terms and conditions.

4. Payments and Fees

a. Deposit

i. Property rental bookings are secured by a non-refundable deposit

consisting of both;

Booking Fee equal to 10% of total rental cost; and,

Part-payment equal to 10% of total rental cost

ii. The deposit payment must be made within one week of making a booking.

b. Balance Outstanding

i. The balance payment is due 28 days prior to the start of the rental

period.

ii. If the balance is not paid by the due date the company will

endeavour to contact the hirer but reserves the right to consider

the booking as cancelled by the hirer, and treat it in accordance

with Condition 5.

c. Alterations

i. Alterations must be made in writing and a fee of £25 may be charged.

5. Cancellation

The hirer is strongly advised to take out travel insurance to cover any

need for cancellation.

a. Cancellation requests must be made in writing.

b. In all cases, the deposit (booking fee and initial part-payment) is

forfeited.

c. Where the full cost of rental has been paid, the company will

endeavour to re-let the property on the same or discounted terms.

Refunds will be limited to the price agreed for the replacement

booking, less the deposit and any direct advertising costs incurred.

6. Cancellation due to COVID-19/Coronavirus or pandemic

The potential for a pandemic to impact the hirer’s ability to travel

in 2021/22 is considered high and no longer an unpredictable event.

a. When a property rental cannot commence due to national or local LAWS

preventing it, or preventing travel by the hirer, the following

choice of restitution is available to the hirer;

i. monies paid may be used as credit against an alternative rental

period (at the new list price advertised) within one year, and will

not be subject to an alteration fee; or,

ii. a refund of monies paid by the hirer, less the booking fee.

b. When a hirer chooses not to travel to the property rented due to

government; advice; requests; rules; guidance; or, due to; medical

advice, cancellation may occur according to Condition 5.

c. PLEASE NOTE: The booking contract is (ONLY) with the hirer named on

the booking statement. Any new laws preventing groups and households

mixing, rules of six, or similar, will not necessarily prevent the

property rental commencing. The company or property owner may be

required by law to enforce new restrictions on groups and households

mixing, rules of six, or similar.

7. Non Arrival

If the hirer does not arrive at the property by midday on the day

following the hire start date and has not notified the company of a

delay, it reserves the right to consider the booking as cancelled by

the hirer, and treat it in accordance with Condition 5.

8. Take over of the property

a. Take over time is from 4pm on the hire start date.

b. Every effort will be made to release the property as soon as

possible after that time. If the company is prevented by

circumstances beyond its control from making the property available

and cannot provide a suitable alternative, it will refund all money

paid by the hirer but no further liability will be accepted.

9. Prohibited Activities

a. No pets are allowed.

b. No smoking inside the properties.

c. No consumption or use of illegal substances inside the property or

within the grounds.

d. Social gatherings that cause a disturbance to neighbouring guests

are not permitted.

e. Boats may not be moored at the property without prior permission.

10. Vacating of the property

The hirer and guests must vacate the property, leaving it in a clean

and tidy condition, by 9:30 am on the final day of hire (check out

date). The company may make a charge of £50 if the property is not

returned in a clean and tidy condition.

11. Minors / Single-Sex Groups

Bookings from persons under 30 years of age or single sex groups

will not be accepted.

12. Unsuitable Hirers

a. The company reserves the right to decline to accept a booking or

refuse to hand over a property to any person or group where in the

opinion of the company they are not suitable for the hire on the

grounds of age, ill health, or any other reason. In such cases all

sums paid shall be refunded in full and the contract shall be

discharged without further liability on either party.

b. The company reserves the right to repossess the property at any time

where a serious disturbance, over-occupancy or damage has occurred

or in the opinion of the company is likely to occur because of the

unsuitability of the hirer due to age, ill health, disability, or

any other reason. In such cases, the company shall not be liable to

make a refund of any portion of the hire terms paid.

13. Hirers Equipment

The hirer and guests may not take into the property, without the

company’s permission; BBQ’s; portable heaters of any type;

candles/naked-flames; lighting equipment; or anything which may

cause danger to the property, its equipment or its occupants.

14. Injury or damage to persons and their property

The company and property owners are not liable for death, personal

injury, or loss or damage to hirers and guests or their property, or

any property belonging to or in the possession or the hirer or any

member of the hirer's party (including any motor cars parked at the

properties, or their contents) unless it is caused by the company's

negligence or wilful default.

15. Deficiencies of the property

The company should be notified of any deficiencies in the property,

it’s furniture, services, electrical appliances or inventory as soon

as it becomes known. Failure to do so may render the hirer liable

for the cost of repairs and/or any further consequential damage.

Claims for shortcomings will not be considered if the company has

not been notified.

16. Damage to the property and its Equipment

The property is insured with the exception of wilful or criminal

damage for which the hirer is totally liable. Hirers are responsible

for it and for its contents and equipment. Hirers and guests are

expected to take all reasonable care and to report and pay for any

damage or equipment lost, damaged or stolen. All equipment,

utensils, etc. must be returned in a clean condition at the end of

the hire period.

17. Property Delays or Curtailment

Every property is checked before the start of each hire and in the

event of any mechanical failure the right is reserved to delay

take-over until a repair has been corrected.

18. Modifications and Descriptions

Every effort has been made to ensure that individual property

descriptions contained in the brochure and online are correct.

However the right is reserved to make modifications to property

specifications that are considered necessary in the light of

operating requirements. Layout plans in the brochure are for general

guidance and are not to scale.

19. Disputes

Any dispute, difference or question which may at any time arise out

of the contract or the subject- matter thereof shall be referred to

a single arbitrator to be agreed upon between the parties (or

failing agreement to be nominated by the Chartered Institute of

Arbitrators on the application of either party) in accordance with

the provisions of the Arbitration Act, I950. or any statutory

modification or re-enactment thereof for the time being in force.

© 2020 Ellis-Frost Marine Limited t/a King Line Cottages.

2020 Terms and Conditions for Kates, Lady, Horning, Riverside, & Quayside Lodges at Ellis-Frost Marine Limited t/a King Line Cottages, Ferry Road, Horning, NR12 8PS.

1. Contract. Any contract to hire a Lodge listed in our brochure incorporate conditions below and is between King Line Cottages and you as the hirer. The contract does not take effect until King Line Cottages despatch written confirmation of your booking to you. The contract is made in England and is governed in all aspects by English Law.

2. Hire Terms. All hire terms are inclusive of VAT at the current rate and quoted in £ sterling per week per Lodge. Equipped and described unless otherwise stated. The prices of unsold holidays may be increased or decreased, and corrections made to errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen holiday will be confirmed at the time of booking. As changes and errors occasionally occur, you must check all details at the time of booking. As soon as the booking is confirmed by King Line Cottages the hire terms are guaranteed unless there is an increase in the rate of VAT.

3. Extra Persons. The number of persons indicated for each Lodge must not be exceeded.

4. Pets. No pets are allowed.

5. Payment. You must send the initial payment stated on your booking form. This payment comprises your booking deposit in part payment for the cost of your Lodge

6. Late Bookings. If a booking is made less than 56 days before the holiday start date full payment must be sent with the booking form. It will be refunded if the booking is not confirmed. Last minute bookings made by telephone must be paid by cash. The issue by us of a confirmation is deemed to be acceptance of these conditions.

7. Balance Outstanding. Once your booking is confirmed you are responsible for the whole of the hire terms. The balance of hire must be paid to King Line Cottages, no later than 56 days before the hire starting date or as otherwise stated on the Booking confirmation. No reminders are sent and if the balance is not paid by the due date. King Line Cottages, reserve the right to cancel the booking and treat it in accordance with Condition 9. In no circumstances are post dated cheques acceptable and King Line Cottages reserve the right to recover the cost of any bank charges incurred in handling dishonoured cheques, direct debit payments and foreign currencies.

8. Alteration Fee. If you wish to alter any of your holiday arrangements after your booking has been confirmed you must immediately notify us in writing and we will do our best to help. An alteration fee of £20 may be charged by King Line Cottages for any revised invoicing required.

9. Cancellation. If you cancel your booking you must immediately notify King Line Cottages by telephone and in writing by Recorded Delivery to the relevant address, shown on your booking confirmation. In all cases of cancellation the deposit is forfeited. King Line Cottages will endeavour to re-let the Lodge on the same hire terms but unless such re let is obtained you will remain responsible for the payment of the full balance.

10. Non Arrival. If you do not arrive at the Lodge by midday on the day following your hire start date and you have not notified King Line Cottages that you will be late they shall be entitled to place the lodge for re-let forthwith. Under the foregoing circumstances and in accordance with Condition 10, if the Lodge is not re-let for only part of the period of hire, you are responsible for the remaining portion of the balance of hire.

11. Take over of Lodge. The normal time for entering the Lodge is from 4pm on the hire start date and every effort will be made to release the Lodge as soon as possible after that time. If the Lodge operator is prevented by circumstances beyond his control from making the Lodge available and cannot provide a suitable alternative, he will refund all money paid by you but no further liability will be accepted. You should notify the Lodge operator of any deficiencies in equipment for the Lodge. Failure to do so may render you liable for payment in accordance with Condition 17. Any shortcomings later discovered should be notified to the Lodge owner so that they can be remedied for you. No claims can be considered after your holiday for shortcomings not so notified.

12. Vacating of Lodge You must vacate the Lodge in a clean and tidy condition by 9-30 am on the final day of hire. The Lodge operator may make a charge if the Lodge is not returned in a clean and tidy condition ( a cleaning charge of £30 will be made).

13. Minors / Single Sex Parties. Bookings from persons aged under 30 years or of a single sex cannot he accepted.

14. Unsuitable Hirers. The Lodge operator reserves the right to decline to accept a booking or refuse to hand over a Lodge to any person or group where in the opinion of the owner they are not suitable for the person or any group member on the grounds of age, ill health, or any other reason. In such cases all sums paid shall be refunded in full and the contract shall be discharged without further liability on either party. The lodge operator reserves the right to repossess the Lodge at any time where a serious disturbance or damage has occurred or in the opinion of the Lodge operator is likely to occur because of the unsuitability of the hirer due to age, ill health, disability, or any other reason. In such cases, the Lodge operator shall not be liable to make a refund of any portion of the hire terms paid.

15. Hirers Equipment. You may not take into the Lodge, without the owners permission, BBQ’s, portable heaters of any type, lighting equipment or anything which may cause danger to the Lodge, its equipment or its occupants.

16. Injury or damage to you or your property. The Lodge operator is not liable for death, personal injury, or loss or damage to you or your property, or any property belonging to or in the possession or the hirer or any member of the hirer's party (including any motor cars parked at the Lodges, or their contents) unless it is caused by the Lodge operator's negligence or wilful default.

17. Damage to the Lodge and its Equipment . The Lodge is insured with the exception of wilful or criminal damage for which you are totally liable.You are responsible for it and for its contents and equipment. You are expected to take all reasonable care and to report and pay for any damage or equipment lost, damaged or stolen. All equipment, utensils, etc. must be returned in a clean condition at the end of the hire period.

18. Lodge Delays or Curtailment. Every Lodge is checked before the start of each hire and in the event of any mechanical failure the right is reserved to delay take-over until a repair has been corrected, it is unlikely that your Lodge will suffer a mechanical failure. If a failure of any kind should occur, you must report it to King Line Cottages immediately so that steps can be taken to repair it.

19. Modifications and Descriptions. Every effort has been made to ensure that individual Lodge descriptions contained in the brochure are correct. However the right is reserved to make modifications to Lodge specifications that are considered necessary in the light of operating requirements. Layout plans in the brochure are for general guidance and are not to scale. 20. Disputes. Any dispute, difference or question which may at any time arise out of the contract or the subject- matter thereof shall be referred to a single arbitrator to be agreed upon between the parties (or failing agreement to be nominated by the Chartered Institute of Arbitrators on the application of either party) in accordance with the provisions of the Arbitration Act, I950. or any statutory modification or re-enactment thereof for the time being in force.

These terms and conditions supersede all previous issues.

© 2020 Ellis-Frost Marine Limited t/a King Line Cottages.

2020 Terms and Conditions for Eagle Cottage (owned by J E King) as sold and managed by Ellis-Frost Marine Limited t/a King Line Cottages, Ferry Road, Horning, NR12 8PS.

1. Contract Any contract to hire Eagle Cottage listed in the brochure incorporates conditions below and is between Eagle Cottage and you as the hirer. The contract does not take effect until Eagle Cottage despatch written confirmation of your booking to you. The contract is made in England and is governed in all aspects by English Law.

2. Hire Terms All hire terms are quoted in £ sterling per week, equipped and described unless otherwise stated. The prices of unsold holidays may be increased or decreased, and corrections made to errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen holiday will be confirmed at the time of booking. As changes and errors occasionally occur, you must check all details at the time of booking. As soon as the booking is confirmed by Eagle Cottage the hire terms are guaranteed.

3. Extra Persons. The number of persons indicated for Eagle Cottage must not be exceeded.

4. Pets No pets are allowed

5. Payment. You must send the initial payment stated on your booking form. This payment comprises your booking deposit in part payment for the cost of your Cottage

6. Late Bookings. If a booking is made less than 56 days before the holiday start date. Full payment must be sent with the booking form. It will be refunded if the booking is not confirmed. Last minute bookings made by telephone must be paid by cash. The issue of a confirmation being deemed to be acceptance of these conditions.

7. Balance Outstanding. Once your booking is confirmed you are responsible for the whole of the hire terms. The balance of hire must be paid to Eagle Cottage, no later than 56 days before the hire starting date or as otherwise stated on the Booking Confirmation. No reminders are sent and if the balance is not paid by the due date Eagle Cottage reserve the right to cancel the booking and treat it in accordance with Condition 9. In no circumstances are post dated cheques acceptable and Eagle Cottage reserve the right to recover the cost of any bank charges incurred in handling dishonoured cheques, direct debit payments and foreign currencies.

8. Alteration Fee. If you wish to alter any of your holiday arrangements after your booking has been confirmed you must immediately notify us in writing and we will do our best to help. An alteration fee of £25 may be charged by Eagle Cottage for any revised invoicing required.

9.Cancellation. If you cancel your booking you must immediately notify Eagle Cottage by telephone and in writing by Recorded Delivery to the relevant address, shown on your booking confirmation. In all cases of cancellation the deposit is forfeited. Eagle Cottage will endeavour to re-let the Cottage on the same hire terms but unless such re let is obtained you will remain responsible for the payment of the full balance.

10. Non Arrival If you do not arrive at the Cottage by midday on the day following your hire start date and you have not notified Eagle Cottage that you will be late they shall be entitled to place the Cottage for re-let forthwith. Under the foregoing circumstances and in accordance with Condition 9, if the Cottage is not re-let for only part of the period of hire, you are responsible for the remaining portion of the balance of hire.

11. Take over of Cottage Unless otherwise stated in the brochure, the normal time for entering the Cottage is from 4pm on the hire start date and every effort will be made to release the Cottage as soon as possible after that time. If the Cottage operator is prevented by circumstances beyond his control from making the Cottage available and cannot provide a suitable alternative, he will refund all money paid by you but no further liability will be accepted. You should notify the Cottage operator of any deficiencies in equipment for the Cottage. Failure to do so may render you liable for payment in accordance with Condition 17. Any shortcomings later discovered should be notified to the Cottage owner so that they can be remedied for you. No claims can be considered after your holiday for shortcomings not so notified.

12. Vacating of Cottage You must vacate the Cottage in a clean and tidy condition by 9-30 am on the final day of hire. The Cottage operator may make a charge if the Cottage is not returned in a clean and tidy condition ( a cleaning charge of £30 will be made).

13. Minors / Single Sex Groups Bookings from persons aged under 30 years or of a single sex cannot he accepted.

14. Unsuitable Hirers The Cottage operator reserves the right to decline to accept a booking or refuse to hand over a Cottage to any person or group where in the opinion of the owner they are not suitable for the person or any group member on the grounds of age, ill health, or any other reason. In such cases all sums paid shall be refunded in full and the contract shall be discharged without further liability on either party. The Cottage operator reserves the right to repossess the Cottage at any time where a serious disturbance or damage has occurred or in the opinion of the Cottage operator is likely to occur because of the unsuitability of the hirer due to age, ill health, disability, or any other reason. In such cases, the Cottage operator shall not be liable to make a refund of any portion of the hire terms paid.

15. Hirers Equipment. You may not take into the Cottage, without the owners permission, BBQ’s, portable heaters of any type, lighting equipment or anything which may cause danger to the Cottage, its equipment or its occupants.

16. Injury or damage to you or your property. The Cottage operator is not liable for death, personal injury, or loss or damage to you or your property, or any property belonging to or in the possession or the hirer or any member of the hirer's party (including any motor cars parked at the Cottage, or their contents) unless it is caused by the Cottage operator's negligence or wilful default.

17. Damage to the Cottage and its Equipment . The Cottage is insured with the exception of wilful or criminal damage for which you are totally liable.You are responsible for it and for its contents and equipment. You are expected to take all reasonable care of it and to report and pay for any damage or equipment lost, damaged or stolen. All equipment, utensils, etc. must be returned in a clean condition at the end of the hire period.

18. Cottage Delays or Curtailment. The Cottage is checked before the start of each hire and in the event of any mechanical failure the right is reserved to delay take-over until a repair has been corrected, it is unlikely that your Cottage will suffer a mechanical failure. If a failure of any kind should occur, you must report it to King Line immediately so that steps can be taken to repair it.

19. Modifications and Descriptions Every effort has been made to ensure that the Cottage description contained in the brochure are correct, However the right is reserved to make modifications to Cottage specifications that are considered necessary in the light of operating requirements. Layout plans in the brochure are for general guidance and are not to scale. 20. Disputes. Any dispute. difference or question which may at any time arise out of the contract or the subject- matter thereof shall be referred to a single arbitrator to be agreed upon between the parties (or failing agreement to be nominated by the Chartered Institute of Arbitrators on the application of either party) in accordance with the provisions of the Arbitration Act, I950. or any statutory modification or re-enactment thereof for the time being in force.

These conditions supersede all previous issues.

© 2020 J E King & Ellis-Frost Marine Limited t/a King Line Cottages.